Shipping & Returns
Where and how will your arrange my order?
We are manufacturer-direct popsockets supplier located in China. We will ship your parcels out via ePacket, Post Air Mail, DHL in 12 hours. We will process your order according to following two rules. If you have special requirements, please free free to message us.
- Order under 2kg(70.5oz/ 4.4lb), we will choose the ePacket, China Post Air Mail with tracking info for delivery.
- Order over 2kg, we will arrange delivery via DHL, EMS or other express.
We will send you the tracking information as soon as your order has shipped out. Usually you will receive the tracking number one day after we have shipped your order.
When will you ship my order out?
We will try our best to arrange your order in a timely manner. Orders will be processed within 12 hours. And a Shipping confirmation email containing your Tracking information will be sent when your order is Shipped. If you have any question about shipment, please feel free to contact us. We will reply you asap.
How much is the freight?
We usually offer free shipping for your order. For some special cases, we will contact you to get further details.
How long does it take for delivery?
It usually takes 5-25 working days.
How about Shipping Delays?
Shipping delays may occur due to holidays, natural disasters, or carrier delays. Please keep in mind holidays do not count as a business day and should be considered when calculating shipping times. If you need additional information, please feel free to contact us.
Firstly, We will try our best to satisfy you. if you have any question about your parcel, pls give each other a chance to solve the problem smoothly.
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
There are certain situations where refunds are denied (if applicable)
Any item not in its original condition is damaged or missing parts for reasons not due to our error will not receive a refund.
All custom orders are final and are not eligible for returns. Requests for changes or additional customization or alterations can not be made for custom products.
Any item that is returned more than 14 days after delivery will not receive a refund
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.