Frequently asked questions

Payment & Tax

What payment types are accepted?

We accept Credit Card, Western Union and Bank Transfer for all orders.
For Western Union, we offer extra 10% off for all orders

Will I be charged with customs and taxes?

No. We won’t charge the tax. The prices displayed on our site are tax-free in US Dollars, which means you may be liable to pay for duties and taxes once you receive your order, it is determined by your local customs office.
Import taxes, duties and related customs fees are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office. Note, in rare occasions custom agents may delay delivery of some packages.

Want to change or cancel an order?

All custom orders are final and are not eligible for returns. Requests for changes or additional customization or alterations can not be made for custom products.

Shipment & Delivery

When and how will your process my order?

We are fast! All custom order would be shipped out in 1-2 ways.

Less than 1000pcs, we will ship your order out within 1 work day.

Over 1000pcs, we will ship your order out within 2-3 work days.

We are located in China. We will ship your parcels via ePacket, Post Air Mail, DHL in 12 hours.

We will send you the tracking number as soon as your order has shipped out. Usually you will receive the tracking number one day after we have shipped your order.

What shipping services do you use?

We offer Stardard Shipping and Expedited Shipping for your choice.

Standard Shipping(Free): We will ship your parcels via ePacket, Post Air Mail in 12 hours, usually takes 7-15 days for delivery.

Expedited Shipping($18): We will process your package via DHL, UPS, EMS and other express, usually takes 3-7 days for delivery.

Tracking number will be sent as soon as your order was shipped out. Usually you will receive the tracking number one day after we have shipped your order. Any specific requriement, please feel free to send us an email, we will reply in 12 hours.

How much is the freight?

Standard shipping is Free, usually takes 7-15 days for delivery.

Expedited Shipping fee is 18usd. Usually takes 3-7 days for delivery.

Do you ship products internationally?

Yes, we do. Our shipping policy applies worldwide.

How about Shipping Delays?

Shipping delays may occur due to holidays, natural disasters, or carrier delays. Please keep in mind holidays do not count as a business day and should be considered when calculating shipping times. If you need additional information, please feel free to contact us.

Return & Refund

What is your return policy?

All custom orders are final and are not eligible for returns. Requests for changes or additional customization or alterations can not be made for custom products.

We will try our best to satisfy you. if you have any question about your parcel, pls give each other a chance to solve the problem smoothly.